Who We Are

Mary Ann Gilman, RN, CEO

Mary Ann, a professional Registered Nurse for over 20 years, has provided direct patient care and supervised caregivers in a variety of medical settings. She has been charge nurse of hospital units, administrator of home health care agencies, and director of outpatient psychiatric programs. She has developed, marketed, and managed many health care services.

Her introduction to case management was with providers of home health care and infusion therapy for private duty and Medicare recipients. She has performed pre-certification and concurrent on-site and telephonic reviews for group health insurance. She has also reviewed medical records, prospectively and retrospectively, for disability and workers compensation and managed peer to peer physician reviews. Mary Ann serves as Treasurer on the board of directors of the Dallas/Ft. Worth Chapter of Case Management Society of America.

In starting long-term care claims services for an investigative company, Mary Ann developed assessment tools for insurers, drawing on her home health experience in performing onsite assessments. She designed customer-specific tools and managed a case coordination program to assist long-term care insurers with maximizing cost-containment on claims through ongoing monitoring of claimant condition, care needs, and care provision. In addition to providing customized handling of expedited medical records retrieval by phone and fax, Mary Ann facilitated claims investigations utilizing licensed investigators for background checks, pharmacy canvases, and in-person medical record retrieval.

With her broad background in nursing and knowledge of long-term care claims, Mary Ann marketed and implemented specific claims solutions for insurers. She was the account manager for 38 customer accounts, providing sales and service on numerous long-term care claims products. She negotiated contracts with home health care agencies and individual licensed health care professionals to perform assessments and other services across the country.

Throughout her career, Mary Ann has gained extensive knowledge of elder care, community resources, payer requirements, care providers, contract stipulations, and governmental regulations. She has personally written grants and responses for proposals for health care concerns and has presented programs on fraud identification and prevention at national long-term care insurance conferences.

Leslie Taff, BSN, RN, President

An accomplished nurse with 30 years of experience, Leslie’s professional services focus exclusively on the health care industry in the field of nursing, insurance, and business. Her professional career includes years of experience in direct patient care, home health, and assisting the development of the Community Based Alternative program for Medicaid recipients. Leslie also was part of a start up Medicaid HMO business to roll out in one of the first counties in Texas. Leslie went on to develop a disease management program and then worked as a consultant with medical groups and TPA’s across Texas . She then developed and provided oversight of a case management program for Long-Term Care insurance claims.

Leslie’s passion over the years has been to learn and develop various strategies to maintain independence as long as possible among the elderly population. She has effectively managed complex projects, coordinating internal and external team efforts. Quality has been on the forefront, incorporating compliance with federal, state, and local regulations. She has managed team efforts to identify processes to strengthen safer delivery of patient care, efficacy of cost, and prioritized quality of care within the decision framework.

Educational Background:

Stephen F. Austin University , Nacogdoches , Texas – Bachelor of Science in Nursing, 1991

Texas Eastern School of Nursing , Tyler , Texas - Associate of Science in Nursing, 1976

Professional Activities

Leslie has been a member of the Case Management Society of America (CMSA) for several years. She is the Community Healthcare Liaison, chairing the Community Outreach Committee as an appointed member of the board of directors for the Dallas/Ft Worth Chapter of CMSA.

She has also served on the board of directors for Milestones In Senior Independence in the capacity of Resource Director.