Will CarePraxis provide care directly to our patients? CarePraxis is a provider of information, not direct care.

Can CarePraxis provide telephonic services for our patients? CarePraxis provides many types of telephonic services, including new patient intake, referral information, care coordination, and telephonic interviews.

Will CarePraxis refer patients to our company for care? CarePraxis has a network of preferred providers.

How can we become a preferred provider for CarePraxis? Please contact CarePraxis for credentialing requirements that must be met and maintained by preferred providers.

Will CarePraxis help with other referral resources? CarePraxis can research care resources for your clients to assist you in placement or transfer of care when needed or requested.

Does CarePraxis provide assistance with insurance claims? Yes, CarePraxis can assist physician offices, home care providers, and facilities to understand claim documentation requirements and with submission of claims and appeals.

Can CarePraxis help us with escalated claim situations? CarePraxis is your consulting resource for those situations that require intensive review, communication with multiple parties, and additional documentation requirements.

Will CarePraxis communicate directly with the insurance payer? As specialists in long-term care insurance claims, CarePraxis can act as liaison by communicating directly with the insurance payer to clarify claim requirements.

Does CarePraxis administer insurance policies or provide payment for claims? CarePraxis is not an insurer or TPA and does not make claim decisions or pay claims on insurance policies.

What type of training can CarePraxis provide to our staff? CarePraxis can assist you with training programs on long-term care insurance, assessment criteria, clinical form development or re-design, documentation methods, fraud prevention, and care management.